Refund policy

Current free beta

OffFeed does not currently accept payments. Accounts and assessments are free, first reports are being prepared, and paid subscriptions are not open. There is no OffFeed beta purchase to refund. If you see a charge you believe is connected to OffFeed, contact us so we can help identify it.

Future purchases through Paddle

If you purchase OffFeed through Paddle after paid checkout opens, Paddle will be the seller of record and will handle payment-related refund requests under its Refund Policy, Buyer Terms and applicable consumer law.

You can request a refund through Paddle buyer support or the support link in your purchase receipt. Paddle’s policy allows it to consider discretionary refund requests submitted within 14 days of a transaction. A request is subject to its review; this is not an unconditional money-back guarantee. Mandatory withdrawal and refund rights may apply separately, and are not limited by this description.

Duplicate charges or a service problem

Contact OffFeed if you are charged twice, cannot access paid features or believe a purchase was misdescribed. Include your account email, the transaction date and the order reference if available. We can help investigate and coordinate with the seller of record. Do not send full card details. Any rights you have under applicable law continue to apply.

Cancellation and refunds are different

Cancelling a subscription stops future renewal. Ordinary cancellation does not automatically refund the current paid period. Submit a separate refund request if you want a charge reviewed. Where a full refund is approved, access covered by the refunded purchase may end.

How an approved refund is paid

Paddle processes an approved refund to the original payment method where supported. Bank and payment-provider processing times vary. OffFeed does not promise an instant refund or require an additional payment to request one.

Read the service terms and pricing page before any future purchase.

Contact OffFeed

OffFeed is an independently operated service under the OffFeed brand. For product support, privacy requests or billing help, email justinzreal00@gmail.com. Do not email passwords, sign-in links, identity documents or full card details.